Refund & Exchange Policy — Please Read Before Ordering

Because every product at Wood Art Gallery is custom-made by hand to your specifications, please review our policy carefully before placing your order.

No Refunds

All sales are final. We do not offer refunds on any handmade custom orders.

Exchange — Damaged Items Only

Exchange available if your order arrives damaged. Must be reported within 24 hours of delivery.

Cancellation — 24 Hours Only

Orders can only be cancelled within 24 hours of being placed — before production begins.

Why We Have This Policy

We understand that a no-refund policy may feel strict. Here is the honest reason behind it:

Every product at Wood Art Gallery is built from raw lumber, specifically for your order. Your name is engraved on it. Your size is cut. Your stain is applied. That piece cannot be sold to anyone else. Unlike a factory-made product that can be returned to a warehouse shelf, your handmade piece has no resale value once personalized.

This policy allows us to continue offering truly custom, handmade products at fair prices — rather than inflating prices to cover the cost of returns like large retailers do. We put every bit of our skill and care into each piece, and we stand behind our craftsmanship — which is exactly why we offer exchanges for any piece that arrives damaged through no fault of yours.

No Refund Policy

Wood Art Gallery does not offer refunds on any orders. All sales are final.

This policy exists because every product we sell is custom-made by hand specifically for you in our Brampton, Ontario workshop. Once we begin building your order — cutting, staining, laser engraving, and assembling — the materials and labour are committed entirely to your piece. A custom handmade item cannot be resold or returned to stock.

No Refunds Issued For:

— Change of mind after production has started
— Incorrect size or colour chosen at checkout
— Delivery delays caused by the shipping carrier
— Orders that have already shipped
— Personalization errors made by the customer at checkout

Please Double-Check Your Order Before Submitting

Review your size, stain colour, spelling of names, and personalization text carefully before completing checkout. If you are unsure about anything, contact us at (289) 499-2822 or info@woodartgallery.ca before placing your order — we are happy to help.

Exchange Policy — Damaged Orders Only

We take great pride in the quality of every piece we make and package with care. However, if your order arrives damaged due to shipping, we will exchange it for a replacement at no cost to you.

You Are Eligible for an Exchange If:

— Your item arrives physically damaged (broken, cracked, or structurally compromised due to transit)
— You report the damage to us within 24 hours of delivery
— You provide clear photos of the damaged item and packaging

Exchanges Are NOT Available For:

— Damage reported after 24 hours of delivery — no exceptions
— Change of mind, wrong size, or wrong colour chosen at checkout
— Minor natural variations in wood grain or stain tone — these are characteristics of real handmade wood
— Items that have been used, modified, or altered after delivery

How to Request an Exchange — 3 Simple Steps

1

Contact Us Within 24 Hours of Delivery

Email info@woodartgallery.ca or call (289) 499-2822 immediately when you notice the damage. Do not wait — the 24-hour window is strictly enforced.

2

Send Clear Photos of the Damage

Attach photos showing the damaged item clearly, and also photos of the packaging it arrived in. This helps us file a claim with the carrier and process your exchange quickly.

3

We Build & Ship Your Replacement

Once we confirm the damage, we will build and ship a replacement piece to you at no additional cost. Standard production time of 3–5 business days applies to the replacement.

Order Cancellation Policy

You may cancel your order within 24 hours of placing it — provided that production has not yet started in our workshop..

Cancellation Is Accepted When:

Your cancellation request is received within 24 hours of placing your order AND production has not yet begun. Contact us immediately at (289) 499-2822 or info@woodartgallery.ca to request a cancellation.

Cancellation Is NOT Possible When:

— More than 24 hours have passed since your order was placed
— Production of your item has already started in our workshop
— Your order has already shipped

Act Fast — We Start Building Quickly

Our workshop begins production promptly after orders are received. If you need to cancel, contact us as soon as possible — do not wait until the end of the 24-hour window. The sooner you contact us, the better the chance we can stop production before materials are committed.

Questions About Your Order?

We are happy to help with shipping questions, rush orders, or worldwide shipping quotes