RETURN POLICY
Return Policy
At WoodArtGallery, we take immense pride in crafting high-quality, handmade woodworking products. Each item is carefully designed and made with attention to detail, ensuring you receive a unique piece of craftsmanship. However, we understand that there might be situations where you need to return or exchange an item. Below is our return policy to help guide you through the process.
Damaged or Defective Items
If your item arrives damaged or has a defect:
- Contact us at Info@woodartgallery.ca within 24 hours of receiving the product.
- Provide clear photos of the damage or defect.
- Once approved, we will offer a replacement, repair, or refund based on the situation.
Non-Returnable Items
We cannot accept returns for:
- Items that show signs of use or wear.
- Custom or personalized orders (unless damaged or defective).
Process for Returns
- Email us at info@woodartgallery.ca with your order number and reason for return.
- Once your return is approved, we will provide instructions on how to ship the item back to us.
- You are responsible for return shipping costs unless the item was damaged or defective.
- Once we receive the item and inspect it, we will process your refund within 7 business days. Refunds will be issued to the original payment method.
Exchanges
- Exchanges are handled on a case-by-case basis. If you need a different item, please contact us to discuss your options.
Cancellations
- Orders can be canceled within 24 hours of purchase. After this period, cancellations may not be possible if the crafting process has begun.
We appreciate your understanding and support of handmade craftsmanship. If you have any questions or concerns, don’t hesitate to reach out to our customer service team. We’re here to ensure your experience with WoodArtGallery is as smooth and satisfying as possible.